The Family
:Customer Interactions
https://youtu.be/UmLODbIfUPk
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What is the first thing you say when a guest walks up to the hut?
A. “Welcome to Harper’s Hut, the home of the Volcano.”
B. “What can I do ya for?”
C. “Thank you for choosing Harper’s Hut”
D. You must say all of the above in one breath!
:Organic P.R.
https://youtu.be/q7yw0sYq5_Y
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What is an example of organic P.R.?
A. Networking with people to promote Harper’s Hut.
B. Taking a photo of large groups visiting Harper’s Hut and posting it to social media.
C. Giving away Harper’s Hut branded products/gifts.
D. All of the above.
:Policies
https://youtu.be/jSQKATQm160
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What do you do if a customer isn’t happy with their shaved ice?
A. Remake the snow cone
B. Do whatever you can to give them a five-star experience.
C. Refund money to the customer
D. All of the above.
